Call Center Essays and Term Papers
Last update: June 26, 2014-
Analysis of Call Center
Overview My firm was recently contracted to analyze the current effectiveness of a national insurance agency, particularly its call center. Within the original proposed contract, I will address several key issues. It is my intent that this practice will address and limit unpredictable behaviors, as well as unproductive commissions, especially with new clients. Some changes are conducted to enhance organizational effectiveness, all within the context of the values and strategic framework in place. Incremental
Rating:Essay Length: 1,287 Words / 6 PagesSubmitted: December 8, 2009 -
Recommendations for Increased Productivity: Mumbai Call Center
MUMBAI, INDIA CALL CENTER: RECOMMENDATIONS FOR INCREASED PRODUCTIVITY Submitted to: Sharon Johnson, Vice President On July 14, 2005 Submitted by: Justin Sheets, Operations Director INTRODUCTION At your request, I have investigated the circumstances behind the diminished call capacity, operational mistakes, and customer complaints originating out of the call center in Mumbai, India. As internal records detail, these issues have continued to affect the call center and remain unmitigated despite recent managerial reorganization. While the
Rating:Essay Length: 1,258 Words / 6 PagesSubmitted: January 2, 2010 -
Hosted Call Center for Lebanon
Developed by: February 15, 2006 Tony Ghattas (ID# 200511553) Khalil Alami (ID# 200511467) Jala Al-Janabi TABLE OF CONTENT I. EXECUTIVE SUMMARY 1 II. LHCC MISSION STATEMENT 2 III. CONTACT CENTER 2 A. WHAT IS A CONTACT CENTER? 2 B. CONTACT CENTERS IN LEBANON 2 C. ENVIRONMENT 2 D. ADVANTAGES OF BUILDING A HOSTED CONTACT CENTER IN LEBANON 4 IV. OUTSOURCING 5 A. WHY OUTSOURCE CRM? 5 B. CRM ADVANTAGES AND DISADVANTAGES OF IN-HOUSE SERVICE 5
Rating:Essay Length: 991 Words / 4 PagesSubmitted: March 31, 2010 -
Technology Used in Call Center
Technology Call Centres use a wide variety of different technologies to allow them to manage the large volumes of work that need to be managed by the call centre. These technologies ensure that agents are kept as productive as possible, and that calls are queued and processed as quickly as possible, resulting in good levels of service. These include ; • ACW (After call work) • ACD (automatic call distribution) - In telephony, an Automatic
Rating:Essay Length: 1,660 Words / 7 PagesSubmitted: April 27, 2010 -
Identify the Causes of Turnover in Call Centers
Introduction: Since the opening of the first call centers by the aviation industry in the late 1960s, call centers have become a basic business requirement for customer support, service, and marketing for businesses, large and small. “What determines employee turnover?” The answer to this question has great relevance to the individual who may be thinking about quitting a job, and for the manager who is faced with lack of employee continuity, the high cost involved
Rating:Essay Length: 3,576 Words / 15 PagesSubmitted: May 29, 2010 -
Call of Nature
Many people look at Al Capone and bad thoughts come to mind. Yes, for the most part he was a bad influence on people, but in some ways he was a leader both for good and bad. In the ways of organized crime Al Capone was at the top of his game throughout his life he influenced many and has left a tremendous legacy behind him. The life of Capone could not have been lead
Rating:Essay Length: 442 Words / 2 PagesSubmitted: March 22, 2009 -
A Call for Reform
A Call for Reform Elections for the United States Congress have become increasingly biased in favor of the incumbents. The problem is especially prevalent in the House of Representatives, which is designed to be the legislature closest to the people, and therefore most reflective of the people's views. However, unlike elections for governors or presidents, the congressional races are generally not competitive races. While an incumbent president does have some advantages over a challenger, they
Rating:Essay Length: 1,225 Words / 5 PagesSubmitted: July 15, 2009 -
A Child Called "it": One Child's Courage to Survive
A Child Called "It": One Child's Courage to Survive Click here to compare prices for this book from 100 stores Author: Dave Pelzer ISBN: 1558743669 Publisher: HCI Date published: 1995-09-01 Edition: Format: Paperback Number of pages: 195 Size: Related Books: All Editions Similar Books Click here to compare prices for this book from 100 stores Synopsis: David J. Pelzer's mother, Catherine Roerva, was, he writes in this ghastly, fascinating memoir, a devoted den mother
Rating:Essay Length: 307 Words / 2 PagesSubmitted: November 9, 2009 -
Proposal for a Fitness Center in Ti
Executive Summary An on-site fitness center for Texas Instruments will prove to be advantageous to the company as well as its employees. Studies show that employees who exercise regularly are more productive, efficient, and pleasant to work with. Texas Instruments has the capability to increase employee retention, recruitment, and revenues by investing in a fitness center through Health Fitness Corporation. Health Fitness Corporation provides on-site fitness centers for numerous prestigious companies such as Best Buy
Rating:Essay Length: 2,244 Words / 9 PagesSubmitted: November 10, 2009 -
A Child Called It
I strongly believe that children whose behavior is a manifestation of their disability should be disciplined. Every child disabled or not, deserves a safe well disciplined school and a chance at learning. Some manifestation behaviors can be very dangerous and if we do not address these behaviors we are guilty of not providing these students with a free and appropriate public education. While danger is one issue, another is the fact that many students use
Rating:Essay Length: 536 Words / 3 PagesSubmitted: November 11, 2009 -
Database Usage at the Naval Air Warfare Center Technical Library
Database Usage at the Naval Air Warfare Center Technical Library The rapidly changing face of research and technology in the science and research forum, as well as the world, has prompted the Naval Air Warfare Center Weapons Division (NAWC-WD) Technical Library to be in a constant state of change. These changes in information technology are made in order to consistently provide the patrons as well as the library staff with the latest capabilities in order
Rating:Essay Length: 1,078 Words / 5 PagesSubmitted: November 12, 2009 -
The Shopping Center
The Shopping Center In the prologue to the book, Shopping Town USA, the authors, Victor Gruen and Larry Smith, state as a fact that shopping centers, market places, town squares, however they are called, are, and most probably will always be, the center of social activity and a necessity to the psychological functioning of human minds. From the beginning of time, there was always a need to trade things with others and sell what is
Rating:Essay Length: 1,127 Words / 5 PagesSubmitted: November 12, 2009 -
The Call of the Wild
Type of Work: Adventure novel Setting Northland (Alaska); the goldrush of the 1890s Principal Characters Buck, a large, intelligent and well-bred dog Spitz, a cruel lead sled dog John Thornton, Buck's Northiand master Buck, a huge four-year-old Scottish Shepherd-Saint Bernard cross-breed, lived a life of ease at Judge Miller's Santa Clara Valley estate. As the judge's loyal companion, working with his sons, and guarding his grandchildren, Buck ruled over all things - humans included. Combining
Rating:Essay Length: 1,666 Words / 7 PagesSubmitted: November 13, 2009 -
Marketing Plan for Fitness Center
Executive Summary 1.0 Executive Summary Corporate Fitness will serve Seattle-area businesses, helping them to become more productive, while lowering their overall costs with innovative wellness programs and strategies. Our business is based on two simple facts: 1. Healthy employees are more productive than chronically ill employees. 2. It costs less to prevent injuries or illnesses than to treat them after they occur. At Corporate Fitness (CF), we tie worker productivity directly to the health care
Rating:Essay Length: 2,646 Words / 11 PagesSubmitted: November 13, 2009 -
Answering the Need for an Art Centered After-School Program
ANSWERING THE NEED FOR AN ART CENTERED AFTER-SCHOOL PROGRAM Answering the Need for an Art Centered After-School Program Rhonda Bush Program Development HS 33, Kennesaw State University Abstract The need for after-school programming within the city of Marietta was investigated due to a genuine curiosity that was sparked within me while driving one after-noon. The destination that day was to simply arrive at a friend’s house to watch a movie or two. In route, I
Rating:Essay Length: 308 Words / 2 PagesSubmitted: November 14, 2009 -
The Call of the Wild
The Call of the Wild The Call of the Wild, by Jack London, is a classic piece of American literature. The novel follows the life of a dog named Buck as his world changes and in turn forces him to become an entirely new dog. Cruel circumstances require Buck to lose his carefree attitude and somewhat peaceful outlook on life. Love then enters his life and causes him to see life through new eyes.
Rating:Essay Length: 626 Words / 3 PagesSubmitted: November 16, 2009 -
A Child Called It
A Child Called “It” 1. In the book, the father tries to help the son in the beginning but then throughout the book he stops trying to help and listens to the mother. If I had been in this same situation, I would have helped get the child away from his mother because nobody should have to live like that. The father was tired of having to watch his son get abused so eventually he
Rating:Essay Length: 664 Words / 3 PagesSubmitted: November 17, 2009 -
A Child Called It - one Flew over the Cuckoos Nest
One Flew Over the Cuckoos Nest The beginning of this story takes place in the present time of the 1950’s in a mental hospital in Oregon. The main character of the book is Chief Bromden, or Chief Broom, who pretends to be deaf and dumb to hide his 6’7’’ self. He’s half Indian, and has been in around the ward since WWI, and seen everything there is to see in mental institution. Billy Bibbit is
Rating:Essay Length: 476 Words / 2 PagesSubmitted: November 17, 2009 -
Value Centered Leadership
Work in most police departments today follows the philosophy of Frederick Winslow Taylor, who proposed that systemizing efficiency should be the primary focus of organizational managers. Writing in 1911 Taylor declared: “In the past, man was first. In the future, the system will be first.” Thus, Taylor’s “scientific management” system was launched, turning the worker into a mere gear in the system, a disposable human tool, a worker-for-hire, a wage slave. Unfortunately, Taylor’s “assembly-line” system
Rating:Essay Length: 1,608 Words / 7 PagesSubmitted: November 17, 2009 -
Nature Versus Nurture in Call of the Wild
Nature versus Nurture Since creation, all creatures have had to use their survival intuition to adapt to their surroundings in order to survive. “The Call of the Wild” shows the conflict of nature versus nurture. In order to endure the harsh conditions in “The Call of the Wild”, Buck must use his natural instinct to with stand the tasks set before him. Nature versus nurture debates concern the relative importance of an individual's innate qualities
Rating:Essay Length: 278 Words / 2 PagesSubmitted: November 19, 2009 -
The Call of the Wild
The story first brings us to San Paolo,California.Buck the familys dog is living the high life.His owner treats him the best out of all the dogs.The butler is a bad guy.He takes Buck to a train going to Washington.From there on he rides on a ship to Alaska.On the voyage there he gets taught the law of the club. When he gets there he finds it quite odd to see white everywhere.He has never
Rating:Essay Length: 275 Words / 2 PagesSubmitted: November 19, 2009 -
Assesment Centers
Assessment Centers An Assessment Center can be defined as "a variety of testing techniques designed to allow candidates to demonstrate, under standardized conditions, the skills and abilities that are most essential for success in a given job" (Coleman, 1987), it consists of a standardized evaluation of behavior based on multiple evaluations including oral exercises, counseling simulations, problem analysis exercises, interview simulations, role play exercises, written report/analysis exercises, and leaderless group exercises. These centers allow the
Rating:Essay Length: 2,256 Words / 10 PagesSubmitted: November 19, 2009 -
Brief Comment on the Call of the Wild
Mystic journey to the wildness ------ Book report of The call of the wild T he call of the wild is, Jack London's classic 1903 story of Buck, a courageous dog fighting for survival in the Alaskan wilderness, is widely considered to be his masterpiece. Sometimes wrongly considered simply a children's novel, this epic vividly evokes the harsh and frozen Yukon during the Gold Rush. As Buck is ripped from his pampered surroundings and shipped
Rating:Essay Length: 768 Words / 4 PagesSubmitted: November 20, 2009 -
No Wonder They Call Him Heretic
Origen was one of the greatest Christian theologians of the Early Church. Born in 185 A.D. in Alexandria, Origen was the son of Leonidas, who was martyred. At the ripe old age of 18, Origen succeeded Clement of Alexandria as the head of catechismal school in said city. Origen found increasing success as a teacher, and he is said to have worked day and night with the crowds that came to hear him, both "orthodox"
Rating:Essay Length: 410 Words / 2 PagesSubmitted: November 20, 2009 -
A Child Called It
I was first reluctant to read this book, due to the fact that I, myself, have a child and could never imagine harming her in anyway. I must admit it was a very tough book to read. The trials and tribulations that David endures are cruel and demented. I could never being to imagine the suffering that his mother had put him through. The book is about the author David Pelzer's life story as a
Rating:Essay Length: 1,185 Words / 5 PagesSubmitted: November 23, 2009