Memo Punctilio Summary
Logan Hartman
BCMU301 10:50am
7/5/15
To: Jack Whelan
From: Logan Hartman
Subject: Memo Punctilio Summary
Throughout Memo Punctilio, Mr. Kiechel highlights communication traits every boss should use when issuing a memo in the workplace. Walter Kiechel defines proper memo etiquette that I feel can be classified into three categories. The usage of memo writing is advised to remain professional in your content, present clear and concise ideas, and most importantly resisting from sending an excessive number of memos.
Professionalism. Although the memo is the best “device for communicating substantial chunks of detailed information to a co-worker”, Kiechel highlights that committing a matter to writing may be dangerous. It is important that communications are worded with care especially when announcing badness like a “turndown in business, a firing, someone’s promotional rivals. Being such a useful managerial tool, memos when sent to multiple recipients must be professional especially for legal reasons but also to be better understood by whoever reads it.
Clear and Succinct. Confusion often leads to frustration especially in the workplace. Walter Kiechel believes that when you write a memo that you “make sure you have a well-defined purpose in mind.” Mr. Kiechel also recommends several other traits to help your memo remain concise:
- Keep sentences short; 20 words or less.
- Keep the memo short (preferably 1-2 pages).
- Write clearly and give your intended recipients the information they want.
Fewer is Better. Although keeping everyone updated is a crucial part of success in the workplace, inundating recipients with memos can reduce employee efficiency by wasting their time. Kiechel recommends writing less memos in order to save everyones time including the boss’ who's time is most valuable. Holding back on sending numerous memos can prevent “flaming” or the firing off of an angry memo. The prevention of sending more memos can also lessen the amount of sensitive information available.