Organizational Behavior Forces

Organizational Behavior Forces

Ann-Marie Marcucci

University of Phoenix

MGT 331

Organizational Behavior

Barry Dillard

July 25, 2006

Workshop 2

Organizational Behavior Forces

Organizational Behavior Forces

Organizations have both internal and external forces that impact the behaviors exhibited by the company, group, or division as a whole. These forces can have both a positive and negative impact on the organizations behaviors, as they usually precipitate some types of organization wide change or reaction. Changes in the economy, globalization, restructuring, customer demand, company missions, fiscal policies, technology, and increases in customer demand are some of these forces. Shermerhorn, Hunt and Osborn state that, “Organizations must be able to change continuously and positively while searching for new ideas and opportunities” (Organizational Behavior, 2004).

One thing that Flight express is starting to do to the extent that fiscal policies goes is cutting back on the amount of shipping they do to their other locations. Because of the high cost of fuel, shipping prices have increased dramatically over the past few months. One-way Flight Express can cut costs in that area is to limit the amount of "frivolous" mail they send to other locations. By being aware of the necessity of what one is sending can help save time and money for the company.

Other policy Flight Express has put into effect is to fuel up at a FBO (Fixed Based Operations) that has low price AV (aviation Fuel). They cannot always do this because when the tank is low, the pilot must fuel up. However, for example, one of our planes leaves Tampa and flies to Miami. The price of fuel in Tampa is approximately 3.94 a gallon; the price of fuel in Miami is currently 5.87. Flight Express tries to get the pilot to fuel up before he leaves Tampa; therefore avoiding the need for fuel while in Miami.

Competition places a key role in how Flight Express does business. Because of the high need for charter services, they must provide service in the fastest, safest, and cheapest if they want to stay in business. At the same time they need to make the company profitable. A way that Flight Express remains on top in the charter industry is that they offer 24 hours 365 services to their customers.

Customer Demands play the most important part of our business. We must be available to our customers at all times; and be ready to meet their needs. Banks and the Federal Reserves are typical customers of Flight Express. The banks usually need to have their document from the day sent to their corporate center that night. Flight express utilizing various methods to achieve this goal. We coordinate with a ground courier to bring the documents to the airport facility. It is then the job of the pilot to ensure the cargo has been received and load onto the correct aircraft for delivery. There are many variables that can affect this route. Weather and traffic are two key factors in considering how long it will take to get the cargo from point A to point B. Flight Express must always be aware of weather conditions in other regions in order to ensure that the cargo can get to where it is required in a timely fashion. If flying