Communication Processes and Principles

a. Linear communication

Linear communication is communication in which there is a sender and a receiver. The communication is one-sided and the receiver does not respond. An example of linear communication is a voicemail message; the sender leaves the message and the receiver hears and translates the message.

b. Transactional communication

Transactional communication is communication between two or more people in which both sides act as senders and receivers using channels to send messages and responses. A personal conversation is an example of transactional communication, both parties act as senders and receivers, often at the exact same time.

c. Intentional communication

Intentional communication occurs when someone does something for the sole purpose of communicating. A great example of intentional communication would be a deaf child. Deaf children use specific gestures and facial expressions to create intentional communication. There are many activities and routines involved in teaching this specific type of intentional communication.

d. Unintentional communication

Unintentional communication occurs when a behavior is not intended as communication but is interpreted as being communicative. A prime example of unintentional communication would be a crying infant. The crying is involuntary on the part of the baby but is often interpreted as being a desire for food.

e. Three ways to communicate the same message

The same message could be communicated the same way verbally, nonverbally through body language, or in a written message. The message Hi is a great example. I might see you in the morning and speak the word Hi to you, I might see you in the morning and non-verbally say Hi by smiling at you, or I might write you a note to say Hi.

f. Three different misconceptions about communications in the workplace

Misconceptions are almost always visible in the workplace regarding communications. One common misconception is the use of CAPS in written communications. The use of CAPS is oftentimes received as the sender being angry, especially in e-mails; this is not always the case. Another misconception in communication in the workplace is often caused by assuming. This is caused by hearing part of a conversation and assuming the outcome. Body language is sometimes the cause of misconception in communication. This might happen if a person is standing with their arms crossed giving the perception that they are irritated