Infosys and National Commercial Bank, Jamaica

Chapter 1

Introduction

Today’s business environment produces change in the workplace more suddenly and frequently than ever before. Mergers, acquisitions, new technology, restructuring and downsizing are all factors that contribute to a growing climate of uncertainty. Jobs, health, even marriages can be placed at risk, jeopardizing productivity and profitability.

People have deep attachments to their organization, work group, and way of working. The ability to adapt to changing work conditions is key for individual and organizational survival. Change will be ever present and learning to manage and lead change includes not only understanding human factors but also skill to manage and lead change effectively.

National Commercial Bank, Jamaica

National Commercial Bank (NCB) is the strongest capitalized bank in Jamaica and the market leader in foreign exchange trading, pension fund management, stock-broking and credit cards. NCB is regarded as a pacesetter in the financial sector, being the first in Jamaica to introduce local proprietary credit cards, private label, co-branded, and international credit cards. NCB provides a world of financial services to its clients, both through its strong network of branches and subsidiary companies.

The bank has a long and colourful history dating back to 1837 when the Colonial Bank (predecessor to Barclays Bank International) opened for business on Harbour Street, downtown Kingston. In 1977, the Government of Jamaica acquired the shares of the Bank and changed its name from Barclays Bank to National Commercial Bank Jamaica Limited.

Today, the NCB and its subsidiaries are one of the largest financial services groups in Jamaica providing a wide range of services. The subsidiaries are:

1) NCB Capital Markets Limited which provides securities and stockbrokerage services

2) NCB Insurance Company Limited which provides banc assurance products

3) West Indies Trust Company Limited for pension and property management

4) NCB (Nominees) Limited for registrar services

5) NCB (Cayman) Limited which offers offshore banking

6) Senvia Money Services for money remittance services

Advantages for the customer:

The NCB Group of Companies is technologically advanced having spent approximately US$55 million on a new core banking system since 2002. The growing creditworthy asset book as well as the improving capital base of the Group, suggest a financial strength that places NCB in a very strong and competitive position in the marketplace. In the second quarter, the organization recorded continued significant growth and at the end of March 2004, NCB group reported profits of J$1.89 billion.

Core Values:

1) We hold a deep and abiding respect for each customer, every colleague in our companies, and all our shareholders.

2) We commit to find new, practical, and innovative ways to make the term “excellent service” more relevant to each customer - every day.

3) We commit to the relentless renewal of our enterprise through the constant training of our people at all levels.

4) In our merit-based culture, individual reward and recognition will be a result of measured performance.

5) We treat all competitors as noble, but we will compete fairly and vigorously to win.

Apart from these values NCB has been continuously working for the betterment of the society, for this purpose they have formed a NCB foundation:

Mission

The NCB Foundation respects and embraces charitable causes that are relevant to the betterment of Jamaica and leads in corporate social responsibility through strategic partnerships focused on the development of our nation’s people.

Areas of Focus

1) To provide or harness opportunities for meaningful change/improvement in the Jamaican society by focusing on specific sectors namely, Education and Community Development.

2) To enhance the NCB brand by generating and strengthening the goodwill created from the Foundation’s philanthropic activities.

3) To encourage and facilitate volunteerism amongst NCB employees.