Managerial Economics

Stephanie Carter-Scott

Organizational Behavior BUS5450

May 8, 2011

Week 1 - Case Study

Case 1.1: Drexler's World Famous Bar-B-Que

1. What role do values play in how the Drexler's restaurant interfaces with its neighbors and customers?

Values play an extremely important role in how the Drexler's restaurant interfaces with its neighbors and customers. Consumers tend to look at the total value and in

the case of Drexler's the customers receive excellent care. Mrs. Scott constantly is checking with customers to make sure they are receiving superb service. Customers want organizations to be responsive to their needs, give the best price and product and be prompt with services. Drexler's also gives back to the community, which is a very important piece to being an effective organization. You must give back to your environment.

2. Is Drexler's an effective organization? Why?

Drexler's is an effective organization. They value their customers, provide superior service and a great product. Drexler's