Performance Indicators – All Principle Events

Performance Indicators – All Principle Events

The Business Administration Core Performance Indicators are used for the following competitive events:

1.  Principles of Business Administration

2.  Principles of Finance

3.  Principles of Marketing

4.  Principles of Hospitality & Tourism

NOTE:  These are the same “common” indicators used for all events, except that for the 4 Principle events the “PS” (or hard) indicators are only supposed to show up on role plays at Internationals (not at Area or State).  

Key: PQ = Prerequisite level performance indicator

CS = Career Sustaining level performance indicator

PERFORMANCE INDICATORS

1. Explain types of business ownership (CS)
2. Analyze company resources to ascertain policies and procedures (CS)
3. Explain communication techniques that support and encourage a speaker (PQ)
4. Explain the nature of effective verbal communications (PQ)
5. Employ communication styles appropriate to target audience (CS)
6. Select and use appropriate graphic aids (CS)
7. Explain the nature of effective written communications (CS)
8. Select and utilize appropriate formats for professional writing (CS)
9. Explain the nature of staff communication (CS)
10. Choose appropriate channel for workplace communication (CS)
11. Explain the nature of positive customer relations (CS)
12. Demonstrate a customer-service mindset (CS)
13. Reinforce service orientation through communication (CS)
14. Respond to customer inquiries (CS)
15. Adapt communication to the cultural and social differences among clients (CS)
16. Interpret business policies to customers/clients (CS)
17. Handle difficult customers (CS)
18. Handle customer/client complaints (CS)
19. Identify company’s brand promise (CS)
20. Determine ways of reinforcing the company’s image through employee performance (CS)
21. Distinguish between economic goods and services (CS)
22. Explain the concept of economic resources (CS)
23. Describe the concepts of economics and economic activities (CS)
24. Determine economic utilities created by business activities (CS)
25. Explain the principles of supply and demand (CS)
26. Describe the functions of prices in markets (CS)
27. Explain the role of business in society (CS)
28. Describe types of business activities (CS)
29. Explain the types of economic systems (CS)
30. Explain the concept of private enterprise (CS)
31. Identify factors affecting a business’s profit (CS)
32. Determine factors affecting business risk (CS)
33. Explain the concept of competition (CS)
34. Determine the relationship between government and business (CS)
35. Explain the concept of productivity (CS)
36. Describe the nature of emotional intelligence (PQ)
37. Explain the concept of self-esteem (PQ)
38. Recognize personal biases and stereotypes (PQ)
39. Assess personal strengths and weaknesses (PQ)
40. Identify desirable personality traits important to business (PQ)
41. Demonstrate initiative (PQ)
42. Demonstrate responsible behavior (PQ)
43. Demonstrate ethical work habits (PQ)
44. Explain the use of feedback for personal growth (PQ)
45. Adjust to change (PQ)
46. Respect the privacy of others (PQ)
47. Exhibit cultural sensitivity (CS)
48. Explain the nature of effective communications (PQ)
49. Use appropriate assertiveness (PQ)
50. Use conflict-resolution skills (CS)
51. Explain the concept of leadership (CS)
52. Determine personal vision (CS)
53. Demonstrate adaptability (CS)
54. Develop an achievement orientation (CS)
55. Lead change (CS)
56. Enlist others in working toward a shared vision (CS)
57. Coach others (CS)
58. Treat others fairly at work (PQ)
59. Foster positive working relationships (CS)
60. Explain forms of financial exchange (cash, credit, debit, electronic funds transfer, etc.) (PQ)
61. Identify types of currency (paper money, coins, banknotes, government bonds, treasury notes, etc.)(PQ)
62. Describe functions of money (medium of exchange, unit of measure, store of value) (PQ)
63. Describe sources of income (wages/salaries, interest, rent, dividends, transfer payments, etc.) (PQ)
64. Explain the time value of money (CS)
65. Explain the purposes and importance of credit (CS)
66. Explain legal responsibilities associated with financial exchanges (CS)
67. Explain the nature of financial needs (e.g., college, retirement, wills, insurance, etc.) (CS)
68. Set financial goals (CS)
69. Develop personal budget (CS)
70. Explain the nature of tax liabilities (PQ)
71. Interpret a pay stub (PQ)
72. Prepare bank account documents (e.g., checks, deposit/withdrawal slips, endorsements, etc.) (PQ)
73. Maintain financial records (PQ)
74. Read and reconcile bank statements (PQ)
75. Demonstrate the wise use of credit (CS)
76. Validate credit history (CS)
77. Protect against identity theft (CS)
78. Prepare personal income tax forms (i.e., 1040 EZ form) (CS)
79. Describe types of financial-services providers (CS)
80. Discuss considerations in selecting a financial-services provider (CS)
81. Explain types of investments (CS)
82. Describe the concept of insurance (CS)
83. Describe the need for financial information (CS)
84. Explain the concept of accounting (CS)
85. Explain the need for accounting standards (CS)
86. Explain the role of finance in business (CS)
87. Discuss the nature of human resources management (CS)
88. Orient new employees (CS)  
89. Assess information needs (CS)
90. Obtain needed information efficiently (CS)
91. Evaluate quality and source of information (CS)
92. Discuss the nature of information management (CS)
93. Identify ways that technology impacts business (PQ)
94. Explain the role of information systems (PQ)
95. Discuss principles of computer systems (PQ)
96. Describe the scope of the Internet (PQ)
97. Demonstrate basic e-mail functions (PQ)
98. Demonstrate personal information management/productivity applications (PQ)
99. Demonstrate basic web-search skills (PQ)
100. Use an integrated business software application package (CS)
101. Demonstrate collaborative/groupware applications (CS)
102. Explain marketing and its importance in a global economy (CS)
103. Describe marketing functions and related activities (CS)
104. Explain the nature of operations (CS)
105. Describe health and safety regulations in business (PQ)
106. Report noncompliance with business health and safety regulations (PQ)
107. Follow instructions for use of equipment, tools, and machinery (PQ)
108. Follow safety precautions (PQ)
109. Maintain a safe work environment (CS)
110. Explain procedures for handling accidents (CS)
111. Handle and report emergency situations (CS)
112. Explain routine security precautions (CS)
113. Follow established security procedures/policies (CS)
114. Protect company information and intangibles (CS)
115. Explain the nature and scope of purchasing (CS)
116. Place orders/reorders (CS)
117. Maintain inventory of supplies (CS)
118. Explain the concept of production (CS)
119. Demonstrate systematic behavior (PQ)
120. Set personal goals (CS)
121. Explain the need for innovation skills (CS)
122. Assess personal interests and skills needed for success in business (PQ)
123. Analyze employer expectations in the business environment (PQ)
124. Explain the rights of workers (PQ)
125. Identify sources of career information (CS)
126. Identify tentative occupational interest (CS)
127. Explain employment opportunities in business (CS)
128. Explain career opportunities in entrepreneurship (CS)
129. Utilize job-search strategies (PQ)
130. Describe techniques for obtaining work experience (e.g., volunteer activities, internships) (PQ)
131. Explain the need for ongoing education as a worker (PQ)
132. Explain possible advancement patterns for jobs (PQ)
133. Explain the concept of management (CS)

HARD PERFORMANCE INDICATORS INTERNATIONAL LEVEL

ALL PRINCIPLE EVENTS

NOTE:  These are the SP (hard) indicators that are supposedly only to be used on role plays at International competition.