Workplace Observation Paper

A successful bond between person and an organization is based on a common foundation of beliefs and behaviors. Similar interests and work ethics allow effective communication and a common organizational culture. In this paper I will discuss several aspects of my workplace and my viewpoints on each.

Riverside Diagnostic Services is a highly prestigious company. RDC provides medical imaging for patients worldwide. The medical imaging includes computed tomography (CT scan), magnetic resonance imaging (MRI) ultrasounds, pain management, and nuclear medicine procedures. RDC serves areas in Houston, Austin, San Antonio, Las Vegas, New Jersey and Denver. Its goal is to offer patients quality and convenient testing in a timely fashion. Currently, I work in the corporate office. In the corporate office insurance is verified for the New Jersey, San Antonio, Houston, and Austin markets. This task is divided between two female employees. They are also childhood and best friends. The senior verifier has been with the company for 3 years. After withstanding a company layoff, she suggested RDC hired her some help to handle the vast workload. Effective communication between these two is priority. The senior verifier trained her friend to verify all medical insurances contracted with the company. In training, their friendship remained in tact but it was all business. It is obvious these two are aware of each other’s work expectations, because their personalities under any circumstances mesh very well. I observed the content explained, the notes taken and provided, the exchange of facial expressions and laughter, and their review. After a week, the second verifier was ready to work solo. At the beginning, things seemed a little rocky but starting new always is. I heard a great deal of questions and confirmations of complete and correct work. I respect their relationship because they are able to have a friendship inside and outside of work. There is room for error and egos are absent. In the corporate office, I work as a patient representative for our San Antonio, Austin, Houston, and New Jersey offices. I am responsible for scheduling patients for their medical procedures. I educate, prep, and answer any questions relating to a patient’s medical exam. I also share any concerns with the patients about their medical benefits and insurance coverage. After the procedures are complete, I am responsible for submitting the medical technician’s paperwork to our billing representatives. This information has to be checked and reported concisely. I also provide the referring physicians with medical reports of their patient’s procedure. Weekly reports are also prepared and submitted to RDC’s CEO. This form of medical tracking is also a pertinent form of communication. Communicating and working with patients, physicians, medical specialists, and others in healthcare require a great deal of patience and understanding. Adapting and relating to so many