Customer Satisfaction Essays and Term Papers
Last update: July 29, 2014-
Customer Satisfaction Level of Grameenphone Ltd.
1. Background of the Report 1.1 Introduction Topic of my internship project is “Assessing Customer Satisfaction of GrameenPhone.” I got the opportunity to do my internship at GrameenPhone Ltd. I have been working for their Customer Relations Division. As the name implies, it deals with the customers after the sales occurs. Main activities of this division includes maintaining databases of the customers, preparing the bills, distributing bills, activating new connections, helpline service, collection of
Rating:Essay Length: 1,052 Words / 5 PagesSubmitted: November 10, 2009 -
Volvo - a Model for Customer Satisfaction
Volvo, inc. A Model for Customer Satisfaction Table of Contents Letter of Transmittal…………………………………………………………….... 2 Executive Summary……………………………………………………………….. 3 Data Collection……………………………………...…………………………… 10 Literature Review………………………………………………………………… 15 Researcher’s Personal Reflections……………………………………………….. 16 References………………………………………………………………………… 17 Appendix A - Questionnaire…………………………..………………………….. 13 Volvo Inc. Mr. Mike Jones Teaneck, NJ 07666 Dear Mr. Jones: This is a document regarding employee training and how it can be beneficial in customer service. It is a compressive study of customer demands as well as how quality of
Rating:Essay Length: 1,988 Words / 8 PagesSubmitted: November 19, 2009 -
Customer Satisfaction
GERMANOS GROUP OF COMPANIES ACKNOWLEDGEMENT For this project, all members of the team would like to express our gratitude to Mr. Levetas for helping and guiding us throughout the semester. Also any clarifications needed were given generously by our instructor. Moreover, we would like to sincerely thank Mrs. Kekridou Lydia, Head of Treasury of ASPIS Bank, as well as Mr. Livanios Aristotelis Assistant Manager and Director of Phone & Direct Banking for sharing information expertise
Rating:Essay Length: 749 Words / 3 PagesSubmitted: November 26, 2009 -
Level of Customer Satisfaction Achieved by Arlingotn Animal Services and How to Increase the Level of Satisfaction
LEVEL OF CUSTOMER SATISFACTION ACHIEVED BY ARLINGOTN ANIMAL SERVICES AND HOW TO INCREASE THE LEVEL OF SATISFACTION PREPARED BY: FATEMA NASREE OCTOBER 20TH, 2006 PREPARED FOR: DR. JACKIE WATSON RGS 6035.E2 AMBERTON UNIVERSITY TABLE OF CONTENTS INTRODUCTION 3 STATEMENT OF PURPOSE 3 SIGNIFICANCE OF STUDY 3 OPERATIONAL DEFINITIONS 4 REVIEW OF LITERATURE 5 STUDY DESIGN/METHODOLOGY CONCLUSION & RECOMMENDATIONS INTRODUCTION Statement of Purpose This study is designed to assess the level of satisfaction among individuals that
Rating:Essay Length: 6,654 Words / 27 PagesSubmitted: January 7, 2010 -
How to Increse Customer Satisfaction
Why was the subject chosen? Why did we choose to write about the Lyngby Culture House and Cinema? Some members of our group visited the cinema couple of times and noticed that cinema hall was pretty empty, especially during the week. So when we were thinking about the subject we wanted to write about, it was one of the things which came into our minds and our group wanted to write a project, which can
Rating:Essay Length: 4,840 Words / 20 PagesSubmitted: February 19, 2010 -
Customer Satisfaction
Customer satisfaction is an important issue in a business because it drives revenues, market share, and competitive strength. Organisations often think the way to measure customer satisfaction is to examine the number of customer complaints. The problems with this method is that it is reactive, it only responds, if at all, after the event and it does not really measure satisfaction only dissatisfaction. Some important factors that help us understand and determine how satisfied
Rating:Essay Length: 1,281 Words / 6 PagesSubmitted: February 20, 2010 -
The Customer Satisfaction Survey Report
THE CUSTOMER SATISFACTION SURVEY REPORT FOR TVS motors SIP project report submitted in partial fulfillment of the requirements for the PGDBM Program Submitted by, Anubhav Sharma ACKNOWLEDGEMENT I take this opportunity to express my sincere thanks and deep gratitude to all those who extended their whole hearted co-operation and helped me in completing this project successfully. First of all, I would like to thank Mr. Niraj Kulshreshtha (AGM Planning & Service) for giving me
Rating:Essay Length: 6,781 Words / 28 PagesSubmitted: March 8, 2010 -
Customer Satisfaction Strategies
Customer Satisfaction Strategies What is customer satisfaction? We are in the midst of a revolution in business. Some call it a customer revolution, others a quality revolution, others a service revolution. Organizations are attempting to obtain increased customer satisfaction by focusing on the quality of their products and the service provided. This movement toward quality has produced significant benefits but just like other business fads, joining and adopting the religion does not insure that the
Rating:Essay Length: 1,017 Words / 5 PagesSubmitted: March 9, 2010 -
Customer Satisfaction for Charlie Brown’s
Marketing research- Customer Satisfaction for Charlie Brown’s November 23, 2004 I. Problem Definition • Server/ Customer Relationship • Wait time (to sit, for food, for service) • Menu choices • Legibility of Items • Atmosphere/ Dйcor of restaurant • Kitchen/ Server communication • Prices (quality of food and customer perception) II. Secondary Data 1. Robin Lee Allen. Nation’s Restaurant News. New York: September 13, 1999.Vol.33, Issue 37; pg. 96, 2 pages. In reference to customer
Rating:Essay Length: 1,440 Words / 6 PagesSubmitted: April 13, 2010 -
How Can Starbucks Increase Customer Satisfaction While Growing at the Same Time?
Statement of the Problem: How can Starbucks increase customer satisfaction while growing at the same time? Solution: After evaluating each alternative (Exhibit 2), I recommend that Starbucks invest $40 million per year to increase labor hours per store in order to solve the problem with the quality of service. Starbucks should also set up an internal strategic marketing team. This will allow Starbucks to have a proactive feedback of customer satisfaction and hence faster improvement.
Rating:Essay Length: 280 Words / 2 PagesSubmitted: May 13, 2010 -
The Elements Cause Customer Satisfaction and Loyalty in online Market
The research investigate through two fundamental dimensions that have affect on online purchasing and ultimate firm's profit. At first, survey through purchaser's attitude towards websites and online purchases indicate extraordinary role of internet to advertising and exposure plenty of diverse services and goods and its effective pattern on purchaser's perception towards Corporation. The Internet provides a largely diverse environment for international marketing by offer new concepts such as advertising and web sites. Base on literature
Rating:Essay Length: 328 Words / 2 PagesSubmitted: April 26, 2011 -
Customer Satisfaction in Automobile Industry
PROGRESS REPORT: 1 Submitted by Gokul Ram G L PGDM: 13 Asian School of Business Industry Introduction: - Automobile Industry: The automobile industry in India is one of the larger markets in the world. It had previously been one of the fastest markets globally. India’s passenger car and commercial vehicle manufacturing industry is the sixth largest in the world, with an annual production of more than 3.9 million units in 2012.According to recent reports, India
Rating:Essay Length: 2,484 Words / 10 PagesSubmitted: January 1, 2015 -
Adm 4326 – Customer Satisfaction & Loyalty
Saad ADM 4326 – Customer Satisfaction & Loyalty Assignment #2 – Customer Comment/Response Cards Date: November 24th, 2016 Charbel Saad 3269232 After reviewing multiple comment cards and researching multiple articles written by authors with focus on the best practices of comment card design and administration, the following is what I found to be most effective and most repeated designs. The comment cards were primarily within the hotel industry and the restaurant industry, however also pulling
Rating:Essay Length: 1,510 Words / 7 PagesSubmitted: February 8, 2017 -
Impact of Motivation on Employee Performance and Customer Satisfaction in Pakistan
AdCom (Pvt) Ltd. Research Techniques Analysis (Assignment) Impact of motivation on employee performance and Customer satisfaction in Pakistan A Proposal submitted by Komal Zaib (37352) Class : 3 to 6 (Thursday) Problem Statement Today, when the world move toward development and time move fast, in business world when challenges come daily .To face these challenges and to get achievement and success there is a need to do hard work .There is a only one way
Rating:Essay Length: 307 Words / 2 PagesSubmitted: April 29, 2019 -
Customer Relationships Marketing
Literature Review The Evolving Sales and Marketing Landscape Marketing and business development professionals are confronting a rapidly different and changing business landscape. The traditional business model that was once the standard is now being transformed due to technology drivers that make advanced marketing and sales capabilities possible. The business model of yesterday supported mass marketing, mass production, and standardized cookie-cutter products and services. Enterprises will have fall behind the competition if they continue to rely
Rating:Essay Length: 2,020 Words / 9 PagesSubmitted: March 11, 2009 -
Delta, Northwest Airlines, and Vancouver Airport: The Business Value of Customer
Introduction Delta Airlines, along with many of its major competitors within the airline industry, have been utilizing self-service kiosks as a means to reduce, if not eliminate, the long lines at airport ticket counters. These kiosks offer business and leisure travelers the opportunity to print out a boarding pass, get a baggage ticket, or simply check the status of a flight on their own terms. To help Delta implement this initiative, Kinetics, USA, was hired
Rating:Essay Length: 1,287 Words / 6 PagesSubmitted: November 8, 2009 -
Job Satisfaction and Dissatisfaction
JOB SATISFACTION AND DISSATISFACTION By Bambang Fahruddin, S.Pd Posted: May 29th, 2008 INTRODUCTION The discussion of job satisfaction and dissatisfaction is largely generated from the theories proposed by Maslow which is known with the so call “the needs theory” and Herzberg’s theory that is called “two-factor theory” or “hygiene theory”. Both job satisfaction and dissatisfaction are assumed critical for the organizations to manage since they absolutely affect the productivity as well as the effectiveness of
Rating:Essay Length: 3,655 Words / 15 PagesSubmitted: November 8, 2009 -
Principle of Customer Service
Principles of Customer Service (1) Customer service is needed in organizations, hospitals, restaurants, and businesses, practically everywhere. A lesson that I have learned in assisting customers is that the customer is always right, regardless if the customer is found in the wrong. A business has to satisfy the customer in order to continue to have a good name. Most people will tell someone about a bad experience they encountered which will affect the majority businesses.
Rating:Essay Length: 530 Words / 3 PagesSubmitted: November 9, 2009 -
The Effect of Gender on Job Satisfaction and Organizational Commitment in Kuwait
The Effect of Gender on Job Satisfaction and Organizational Commitment in Kuwait Rastied Al-Ajmi Kuwait University, Kuwait This study explored the effect of gender on employees perception of job satisfaction and organizational commitment in Kuwait. The study was conducted on 436 employees (213 females and 223 males) in five Kuwaiti government ministries. The author wondered whether Kuwaiti females are, at least, as committed and satisfied with their jobs when compared with their male counterparts. The
Rating:Essay Length: 592 Words / 3 PagesSubmitted: November 12, 2009 -
What Is Customer Relationship Management
What is CRM? CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a strategic process that will help you
Rating:Essay Length: 1,468 Words / 6 PagesSubmitted: November 12, 2009 -
Customer Service
A key factor that influences consumersпїЅпїЅ choice of retailers, and other service providers, is customer service. For example, many people choose to shop at certain stores, do their banking at a particular financial institution, stay at a specific hotel, eat at certain restaurants, or take their clothes to a particular dry cleaner, etc., based on the level of customer service provided by that establishment. This aspect of customer service encompasses such factors as the level
Rating:Essay Length: 283 Words / 2 PagesSubmitted: November 12, 2009 -
Customer Relationship Management
Customer Relationship Management (CRM) Abstract The Customer Relationship Management (CRM) has been around for a very long time. The CRM is responsible of administrating and taking care of clients, but in an environment and variables larger than it was in old times. The main objective of CRM is to support customers all the time – giving commodity, offering the best services and most of all bringing solutions to them. Introduction In today's world informations are
Rating:Essay Length: 2,156 Words / 9 PagesSubmitted: November 13, 2009 -
Regular Customer
The “Regular Customer” If you have ever worked in a restaurant, or have ever known anyone who has worked in a restaurant the probability is high you have an understanding of the expression “regular customer”. Let us look at the words included in the phrase The word regular, is generally interpreted as; usual, ordinary, or customary. The word customer is understood to mean patron, consumer, or purchaser. In the setting of a local restaurant the
Rating:Essay Length: 1,075 Words / 5 PagesSubmitted: November 15, 2009 -
Custom Fabrications - Case Study
Abstract The abilities of companies to outsource certain processes or tangibles can allow for more efficient and cost effective solutions, however, at times changing the vendors that they outsource to could have substantial impacts on internal process. Therefore, companies must be very careful to make sure when outsourcing that it does not cause more internal turmoil or hidden costs that than benefits which will be more costly in the end. Custom Fabricators Inc - Case
Rating:Essay Length: 1,365 Words / 6 PagesSubmitted: November 16, 2009 -
Customer Service Strategies
TAFE Liverpool College Institute Faculty of Business Assignment Cover sheet Course name: Business Diploma Module Name: Develop Teams and Individual Assignment Tittle: Kendall’s Case Study Student’s Name: Farhana Abdullah Teacher’s Name: Mr Munari Case Study 1) What method of analysing supervisors training needs and what methods of training would you suggest for Kendalls’ supervisory training program? Kendall Department store was established in 1903. It is a very successful business now currently having 22 stores, with
Rating:Essay Length: 4,607 Words / 19 PagesSubmitted: November 18, 2009