Services Essays and Term Papers
Last update: July 12, 2014-
Services Marketing
Services Marketing Services marketing is marketing based on relationship and value. It may be used to market a service or a product. Marketing a service-base business is different from marketing a product-base business. There are several major differences, including: 1. The buyer purchases are intangible 2. The service may be based on the reputation of a single person 3. It's more difficult to compare the quality of similar services 4. The buyer cannot return the
Rating:Essay Length: 399 Words / 2 PagesSubmitted: April 17, 2010 -
Pendleton Civil Service Act
Pendleton Civil Service Act Since the beginning of the government, people gained and lost their jobs whenever a new president took office. These jobs were political pay-offs for people who supported them. Many people did not take their jobs too seriously because they knew they would be out of their office soon. As Henry Clay put it, government officials after an election are "like the inhabitants of Cairo when the plague breaks out; no one
Rating:Essay Length: 442 Words / 2 PagesSubmitted: April 21, 2010 -
Customer Service
Customer Service Wondering when your order will arrive? Need to change something about an order you've placed? You can review and revise your order so that it's just the way you want it by visiting Your Account. Explore the topical links on this page for more information on our services and features. If you are unable to find your answer using our Web site's help pages, click the "contact us" link at the bottom of
Rating:Essay Length: 474 Words / 2 PagesSubmitted: April 23, 2010 -
Secret Service
The United States Secret Service began on July 5, 1865 in Washington D.C. to suppress counterfeit currency. Chief William Wood was sworn in by secretary of the Treasury Hugh McCulloch. Chief Wood was widely known for his heroism in the Civil War and was very successful in his first year, solving more than two hundred cases. Because he was so successful it helped prove the value of the Secret Service and in 1866 the National
Rating:Essay Length: 379 Words / 2 PagesSubmitted: April 25, 2010 -
Starbucks: Delivering Customer Service
Based on Harvard Business School Case Author(s): Youngme Moon, John A. Quelch Description: Starbucks, the dominant specialty-coffee brand in North America, must respond to recent market research indicating that the company is not meeting customer expectations in terms of service. To increase customer satisfaction, the company is debating a plan that would increase the amount of labor in the stores and theoretically increase speed-of-service. However, the impact of the plan (which would cost $40 million
Rating:Essay Length: 620 Words / 3 PagesSubmitted: April 26, 2010 -
Increase Employee Child Care Services
Increase Employee Child Care Services Compared to a hundred years ago, when the man of the house was considered as the only person with a job, women, in modern times, too have taken the professional world with a storm. For years, women and men have been carrying the responsibilities of being a mother, father, provider, friend, and instructor to their children. While employers acknowledge the profits of their employees, many tend to neglect the hardships
Rating:Essay Length: 666 Words / 3 PagesSubmitted: April 30, 2010 -
Services Marketing Plan for Dnm Design Studio
Executive Summary DNM is a designer / tailor-made service provider for a wide range of casual and formal wear. DNM will create a prototype from a list of specifications and personality profile along with line of work from the customer, or from DNM’s technical background. Once the custom designs are made the customer can then choose from the array of product available and customized for them and choose made to orders. This service is useful
Rating:Essay Length: 1,966 Words / 8 PagesSubmitted: May 5, 2010 -
Ethic of Public Service
r's expectation. 5) Market segmentation-In order for local government to be customer focused I have already mentioned the need to segment and group its constituents. A conflict here can arise with the ethic that all individuals are equal. By grouping it is possible that some groups will be overlooked. This again reinforces that the ethos and marketing orientation may struggle to work hand in hand with each other. The equality factor is clearly shown by
Rating:Essay Length: 636 Words / 3 PagesSubmitted: May 6, 2010 -
Super Service
I am reviewing the book Super Service, by Jeff and Valerie Gee. I was initially attracted to this book due to the subtitle, “Seven keys to delivering great customer service… Even when you don’t feel like it! … Even when they don’t deserve it!” The book promises to bring a new upbeat approach to serving customers on the front line and to make this job more meaningful to those who do. Upon first glance, the
Rating:Essay Length: 744 Words / 3 PagesSubmitted: May 8, 2010 -
Customer Service Roles
Most organizations have implicit or explicit requirements concerning which emotions employees express and how and when they express them. These requirements are seen as more central in jobs that entail high levels of interaction with customers, such as customer service roles. In such roles, the way in which employees manage their feelings and expressions can influence the effectiveness of their interactions with customers and thus play an important role in influencing customers to purchase a
Rating:Essay Length: 392 Words / 2 PagesSubmitted: May 13, 2010 -
McBride Financial Services Marketing Plan
McBride Financial services is a mortgage lender that provides loans for home purchasing and refinancing. McBride Financial Services’ mission is to be the preeminent provider of low cost mortgage services. With a great a marketing plan we can make that statement true and prove that McBride Financial Services will be the preeminent provider for low cost mortgage services. Establishing a marketing plan McBride Financial services will be able to expand their operations, offer new products,
Rating:Essay Length: 777 Words / 4 PagesSubmitted: May 15, 2010 -
Financial Services European Money Laundering Directive
Financial Services Law 43 273 Assessed Course Work Part 1 The issue in question in this particular case is whether or not a professional legal adviser can be deemed in breach of the Proceeds of Crimes Act 2002 when negotiating a financial sum that he or she knows includes laundered money. The client has requested representation against her husband for the purpose of gaining a financial settlement over a proposed divorce. During instruction, the client
Rating:Essay Length: 1,116 Words / 5 PagesSubmitted: May 15, 2010 -
Financial Service Industry Report
Financial Service Industry Report Expanded Anna Lindh, a Swedish Social Democratic politician who served as Swedish Minister for Foreign Affairs from 1998 until her assassination in 2003,once said, “Firstly, economic globalisation has brought prosperity and development to many countries, but also financial crises to Asia, Latin America and Russia, and increasing poverty and marginalization (Anna Lindh).” Economic globalization is the assimilation of domestic financial system of a country with the world’s financial markets (Das, 2006).
Rating:Essay Length: 897 Words / 4 PagesSubmitted: May 17, 2010 -
What Constitutes Good Customer Service and Makes a Company in the Fast Food Industry Indispensable?
What constitutes good customer service and makes a company in the fast food industry indispensable? Fast food restaurants has offered a convenience to consumers for years. From the opening of the first McDonald’s in Illinois on April 15, 1955, to today where many fast food chain restaurants have begun to enter the global market and opened in several (an understatement?) countries (source?). These chains (which? You only talked about McDonald’s) would have never survived had
Rating:Essay Length: 272 Words / 2 PagesSubmitted: May 18, 2010 -
Internet Payment Services
ABSTRACT Research on Internet Economics attempts to improve our understanding of the Internet as an economic system. Recently proposed and implemented payment methods follow one of three models: electronic currency, credit-debit, and secure credit card transactions. Such payment services have different strengths and weaknesses with respect to the requirements of security, reliability, scalability, anonymity, acceptability, customer base, convertibility, efficiency, ease of integration with applications, and ease of use. Within this paper I shall analyze these
Rating:Essay Length: 1,037 Words / 5 PagesSubmitted: May 18, 2010 -
Customer Service Training Module
INTRODUCTION The Customers Service workshop is designed to teach companies how to deliver high levels of customer satisfaction based on people skills vs. technical skills. Technically oriented persons too often become so focused on providing a technical solution that they overlook the human side of the equation. This is a very common trait among support personnel who come to their position from technical or non-service backgrounds. The course teaches companies how to treat the customer
Rating:Essay Length: 351 Words / 2 PagesSubmitted: May 19, 2010 -
Catering Service at Kudler Fine Foods
The growth strategy of Kudler Fine Foods embraces the need to increase profitability by contracting with local growers of organic produce. Kudler plans on offering new high-margin services and provide a more efficient operation. However, operational changes are necessary in order to reduce costs. Thus, Kudler’s strategic initiative can become detrimental to the organization if many options are not discussed and thoroughly well-planned. Department shut down and refurbishing checklist: 1. Which departments will be selected
Rating:Essay Length: 936 Words / 4 PagesSubmitted: May 19, 2010 -
Service Oriented Architecture
Abstract Service Oriented Architecture (SOA) has been proposed as a way to model distributed software development that surpasses the traditional Distributed Object Architecture (DOA) practices in many areas. However, no empirical studies have been conducted toverify the claimed benefits. This study is a first attempt at presenting empirical evidence regarding the benefits of SOA. It is a comparison between traditional DOA using the EJB technology and SOA using Web Services. These two technologies were compared
Rating:Essay Length: 3,738 Words / 15 PagesSubmitted: May 20, 2010 -
Strategic Plan - the United States Postal Service (usps)
Strategic Plan for The United States Postal Service Mail and Package Delivery Industry The United States Postal Service (USPS) falls within the Mail and Package Delivery Industry. However, there are three major subsets of this industry; non-urgent mail, express mail, and the non-urgent package delivery. While each deal with delivery and share some of the same characteristics, the structure, trends, competition, and threats within each subset are quite different. Non-urgent Mail Delivery The industry
Rating:Essay Length: 4,673 Words / 19 PagesSubmitted: May 22, 2010 -
A Child in Need of Services (chins) Agreement
CHINS: A CHINS agreement is like a contract. The child and his or her parent meets with the probation officer to try to figure out what temporary services or rules can be put in place to help alleviate the situation that led to the CHINS. The child will be asked to sign a piece of paper agreeing to follow the listed conditions or rules. Typical CHINS agreements include conditions like attending school daily without incident,
Rating:Essay Length: 1,102 Words / 5 PagesSubmitted: May 23, 2010 -
Resturant Service Personel
In the restaurant service industry there are two major service providers; waiters, waitresses, and bartenders. At first glance the only thing that really differentiates them is their uniform. It goes much deeper than that though. The highly contrast in working environment, attitude, and knowledge base, but share similarities in function, approach, and secondary duties. The environment that a bartender verses a server works in may only be inches apart, but there is a world of
Rating:Essay Length: 613 Words / 3 PagesSubmitted: May 23, 2010 -
Service Factory
The service sector plays an increasingly important role in modern economies. Recent news indicates that while the manufacturing sector in the USA lost jobs for 40 consecutive months preceding the fourth quarter of 2003, the service sector had a net gain over the same period. With the service sector contributing 80 percent of the 2002 Gross National Product (CIA World Fact Book, 2003) and accounting for nearly 80 percent of the US workforce (Fitzsimmons and
Rating:Essay Length: 311 Words / 2 PagesSubmitted: May 27, 2010 -
United Parcel Service
United Parcel Service Executive Summary UPS has announced that after more than 90 years as a private company, it was planning an initial public offering to become a publicly traded company. In response to this, we will first analyze UPSЎ¦s business strategy and itЎ¦s sustainability of its current performance. Then we will look at key factors to estimate the UPSЎ¦s market capitalization value using FedExЎ¦s multiples as well as Ў§best in breedЎЁ company premiums. From
Rating:Essay Length: 1,797 Words / 8 PagesSubmitted: May 31, 2010 -
Home Depot's Customer Service Case Study
Home Depot's Customer Service Case Study Home Depot is an American based retailer of home improvement and construction products. Home Depot also offers services to its consumers. With its headquarters in Cobb County, Georgia, the company employs more than three-hundred fifty five-thousand people and operates two-thousand one-hundred sixty-four big-box stores across the world including, all fifty states, the District of Columbia, Puerto Rico, the Virgin Islands, Guam, Canada, Mexico and China (wikipedia.org). The Home Depot
Rating:Essay Length: 1,207 Words / 5 PagesSubmitted: June 4, 2010 -
Health Care Services in Other Countries
HEALTH CARE SERVICES IN OTHER COUNTRIES Abstract The challenges facing the Social Security program and the economy as a whole will grow over the coming decades as the Baby Boom generation enters retirement and as improvements in human longevity contribute to an overwhelming concern as regards health care costs and availability. The purpose of this study is to prepare for this future by requiring those interested in shaping future public policy to gain a greater
Rating:Essay Length: 1,500 Words / 6 PagesSubmitted: June 9, 2010